Benefits of call management features with Hosted VoIPĭoes your small business have a group of people taking the same type of calls? With a Hosted VoIP phone system, you can give this group of employees the tools to improve customer support and call response times: call queues and ring groups. So when you’re considering call queues vs ring groups for your small business, ask yourself whether you would prefer a buffet or a sit-down restaurant. And similar to the automated system that allocates customers to agents, there is a rhyme or reason to where people are seated and when they’re seated. ![]() Similar to the time you spend with the matradee before being seated, callers in a queue must listen to pre-recorded messages and hold music before being served. (Gluttons will be gluttons).Ī call queue is like a sit down restaurant because it’s more formal and structured. ![]() It gives a lot of mobility and freedom, but the distribution of food or service may not always be fair for employees and customers. This of course has positives and negatives. It’s a first come, first served free for all. Both serve food, but both accomplish their food service in different ways.Ī ring group is like a buffet because it’s informal, and everything is up for grabs. To illustrate the distinction between a ring group and call queue, imagine the difference between a buffet and a sit-down restaurant. So with ring groups, employees don’t have to be chained to their desk! Buffet vs sit-down restaurant For example, an employee can easily work from home by simply adding their mobile phone to the ring group for the day. With a ring group, you can include landline or mobile phone numbers, which means greater accessibility and mobility for your employees. There is one important advantage for ring groups. Because of this automated control, call queues reassure employees that calls are distributed in a measured and fair way. With a call queue, you can even determine the routing pattern: ring all, round robin, last recent, fewest calls, or random. That’s why many owners or managers opt for the automated call management methodology of call queues. Ring groups promote a relaxed free-for-all mentality that can motivate employees. In a competitive environment, phone equity matters. (Just to name a few.) So if you want a more customized experience for callers, and more control over your incoming calls, than call queues are the best solution. With call queues, you can add pre-call announcement, hold music, provide callers with their position within the queue, and determine a max number of callers. CustomizationĬall queues are similar to ring groups, but they have more bells and whistles. To know which call management feature will work best for your business, you’ll need to consider these key differences. But there’s a difference between ring groups and call queues (hence the title: call queues vs ring groups). Because they produce similar results and are both categorized as call management features, it’s easy to conflate the two. ![]() Call Queues (a.k.a Automatic Distribution) : When customers dial a particular extension, the calls are put on hold and assigned equitably amongst the group.īoth of these features help businesses quickly and efficiently answer incoming phone calls.Ring Group (a.k.a Call Hunt) : When customers dial a particular extension, it rings every phone in the group at the same time-until someone answers or the call is directed elsewhere.Which call management feature is best for your small business? Well let’s look at the similarities, differences, benefits, and disadvantages of call queues vs ring groups. That’s an overwhelming number! How will you know which Hosted VoIP features to use? To start, there are two important call management features your small business should consider leveraging with a Hosted VoIP phone system: ring groups and call queues. Armed with a Hosted VoIP phone system, your business can access over 80, state-of-the-art features.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |